Payment
We accept all major credit cards accepted by PayPal. Payment must be received within 7 days after the sale. If you need to make a credit card payment by phone, please call us directly to assist you at 510.483.3658.
Shipping
Please allow one business day to process all shipments. At times we can process same day shipments but to guarantee or confirm your request, please ensure you have an email or verbal confirmation by one of our representatives. For Domestic shipments, we generally use USPS Priority Flat Rate Mail or FedEx Ground services. Shipping delays may occur (both due to weather and or high volumes of purchases made during the holiday season). Please plan your purchase(s) accordingly to the potential of such delays & notify us of any urgency to your purchase if applicable.
All items purchased Friday-Sunday are shipped the following business day, Monday. Possible delays may occur on processing a shipment if we are lacking information to help process your shipment. Any problems associated with processing a shipment will be notified via email or phone, typically within one business day (when trying to process and complete your shipment).
USPS Priority mail generally takes from 2-3 business days (this is not a guaranteed time of arrival however it does provide tracking and fast shipping). Delays may occur seasonally or at times due to high shipping demands.
FedEx Ground may average up to 5 business days, but will vary based on your location from our warehouse location (all items ship from California). Larger items (which we ship this method) cannot be shipped to APO and AFO addresses. Please expect delay in processing your purchase if you have not contacted us prior to checkout for these shipping payments and arrangements.
First Class International mail may take an average of 10-15 business days. We cannot be held liable for possible delays due to customs holding and processing so please plan your order accordingly.
Some countries may experience extended delays in customs. Customs delays are beyond our control and are not included in the estimated shipping time.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility. Please check with your countries customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight or shipping company upon pick up. Please do not confuse them for additional shipping charges.
